Troubleshooting

 

Here you can find the solutions for the most frequent and common issues of the CleanTalk plugins to solve them by yourself.

 

Common issues:

 

1. Premium Notice is still shown in WordPress backend after payment. 

SOLUTION (click the spoiler):
    Resave the plugin's settings reading this guide.

 

2. Visitors were blocked with the message " WordPress. *** Forbidden. Please enable JavaScript. *** "

SOLUTION (click the spoiler):
    Set "Use JS static key" Anti-Spam plugin option to "ON" (WordPress Admin Panel -> Settings -> Anti-Spam by CleanTalk -> Advanced settings).

 

3. Protection not working or spam increasing.

SOLUTION (click the spoiler):
    1) Check if the plugin is installed and enabled. 
    2) Check if the access key entered and check your protection options (exclusions, protection for different form types)

 

4. Renewed license recently, but still receive renew notifications. 

SOLUTION (click the spoiler):
    1) CleanTalk provides two services - Anti-Spam and WordPress Security & FireWall. Probably, you have obtained the Security license as a gift from CleanTalk. Check what exact service sends these notifications and use the guide to renew what needs.
    2) Check if you have more than one CleanTalk account. To merge accounts, please contact https://cleantalk.org/my/support/open

 

5. User's submissions are blocked when using VPN. 

SOLUTION (click the spoiler):
CleanTalk Anti-Spam blocks submission from VPN services if the system detected spam activity from IP addresses in a VPN subnet. More details you can read in this article

 

6. False positives on WordPress contact forms using cache plugins.

SOLUTION (click the spoiler):
You have to change your cache plugin settings in order to fix the issue. Please, read this guide to get the details.

 

Errors: 

 

1. ERROR: Array - the plugin didn't receive the correct data. The error occurs while automatically gettings the access key.

SOLUTION (click the spoiler):
    Set "Use WordPress HTTP API" option to "ON" (WordPress Admin Panel -> Settings -> Anti-Spam by CleanTalk -> Advanced settings).

 

2. ERROR: CONNECTION_ERROR: "Operation timed out after 5001 milliseconds with 0 bytes received_FAILED_TO_USE_FILE_GET_CONTENTS" - the plugin can't receive data from CleanTalk servers. The error occurs while checking account status. 

SOLUTION (click the spoiler):
    Set "Use WordPress HTTP API" option to "ON" (WordPress Admin Panel -> Settings -> Anti-Spam by CleanTalk -> Advanced settings).

 

3. ERROR: Testing is failed. Please check the Access key. - the plugin can't check the access key.  The error occurs while an access key validating.

SOLUTION (click the spoiler):
1) Set "Use WordPress HTTP API" option to "ON" (WordPress Admin Panel -> Settings -> Anti-Spam by CleanTalk -> Advanced settings).
2) Enable CURL support and allow_url_fopen in php.ini

 

4. ERROR: CONNECTION_ERROR: Resolving timed out after 5515 milliseconds_AND_ALLOW_URL_FOPEN_IS_DISABLED - the plugin can't connect to CleanTalk servers. An error The error occurs while checking account status.

SOLUTION (click the spoiler):
    Enable CURL support and allow_url_fopen in php.ini

 

5. SERVER_ERROR NO: 11 MSG: Service disabled, please go to Dashboard 

SOLUTION (click the spoiler):
    Check your license status in CleanTalk Dashboard.

 

 

If you haven't found the answer to your question, please, contact our support team. [ https://cleantalk.org/my/support/open ].

 

 

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