How to contact CleanTalk support
Our technical support is made up of live specialists with many years of experience working with anti-spam systems. We do not use chatbots or automatic responses on the first line of support. Each employee has a deep understanding of the product and can solve most problems without redirection between departments. The average length of service of our employees is 6 years and they have a lot of experience and know not only "how it works", but also "why it sometimes does not work" and "how to fix it as quickly as possible".
At the same time, our specialists immediately check your account settings and analyze logs, so we can often diagnose problems with integrations and plugin conflicts.
How to contact support
You can contact our support team at support@cleantalk.org or create a support ticket at https://cleantalk.org/my/support.
What information can you calculate for quick diagnostics
So that we can help you as quickly as possible, subject to the following:
- Website URL and URL of the page with the comment/registration/feedback form where the problem occurred
- Problem description: what exactly is not working and how it was detected
- When the problem occurred: after a plugin update, settings change, etc.
- With what impact of the complexity of events: Contact Form 7, WooCommerce, Gravity Forms, etc.
Error messages (if any) - text or screenshot
If the problem is related to spam filtering, additionally specify the IP address, email address, and time of the incident. This information will help us quickly find the entry in the logs and determine the reason for the blocking.
We are always ready to help you, provide information on all services and functions and resolve any questions that arise. Each request is important to us, and we strive to provide the most useful and fast support.