CleanTalk's Personal Blacklist Manual

Personal blacklist or whitelist helps you to block unwanted users and to allow users that were recognized as spammers.

The entry in the personal blacklist or whitelist occurs every time when you mark the request in the log of your service as "Spam" or "Not spam".

Personal blacklists are very flexible and powerful tool, you can block or allow IP address, email address or mask e-mail (* - will block/allow every address ending on

Also you can block a whole country. For example, if you have a US site and you get a lot of spam from India or Germany, you can simply add it to blacklist. Every IP address from this country will be blocked.

Of course, they must be used very carefully, thinking through all possible consequences. If you have doubts, it is best to consult with our specialist by creating a ticket to technical support

Use the following instruction to remove some of the questions.


To use the personal black/whitelists:

1. You should enter the page with blacklist for a particular service:

 Entering to blacklist


You could do the following things on this page:

2. You could add entries in field 1. Using these variants: IP address, email address, email address with mask (e.g.: *

2.1 You could allow or block the address you have entered by pressing buttons 2 or 3.

2.2 A new advanced e-mail address mask is added. Symbol asterisk "*" means any set of characters.


 • name* (all e-mail addresses with any set of characters after "name" will be blocked).

 • * (all e-mail addresses with any set of characters before "aa44" will be blocked).

 • *kkk*vvv* (all e-mail addresses with any set of characters before "kkk", before "vvv" and after "vvv" will be blocked).

 • And so on, you can use any combinations of characters and asterisks to make a mask.


3. Add all of the IPs addresses in blacklist of choosen country by clicking the button 4.

3.1. Select a country from the list in the window that apperars.

3.2. Block or allow all IPs from selected countries by clicking “Whitelisted” or “Blacklisted”.


4. You could upload a SCV file with addresses and permissions by selecting it by button 5 and confirm the selection by 6 button.

4.1. You could download SCV file with all your blacklist and whitelist entries. By hitting icon 9.


5. You could delete previously entered permissions.

5.1. Select the entries you want to delete (checkbox 7) and delete it by button 8.

Blacklist page


6. The same way the service SpamFireWall could be setup. The step-by-step manual is here:


If you still have questions you can always ask our Tech support by creating a ticket