Description of the process for sending a report about a missed spam bot or an incorrect filter

 

If you think the service has missed a spam bot or improperly filtered visitor to the website, you may notify us via the Anti-spam control panel. To do this,

  1. Log in to Control panel https://cleantalk.org/my.
  2. Click the line "Log" under the name of your website.  

Anti-Spam Dashboard

   

     3. Click on the "Spam/Not spam" for the appropriate registration or comment on the website.

Anti-Spam log

 

When you mark a record as "Spam", its e-mail and IP-address will be added to your personal blacklist for your website.

When you mark a record as "Not spam", its e-mail and IP-address will be added to your personal white list for your website.

Your CleanTalk Personal Lists are here: https://cleantalk.org/my/show_private

CleanTalk Personal Lists manual is here: https://cleantalk.org/help/blacklist-usage

Make note: when you mark records in your anti-spam logs, we manually analysing every records to find the cause of the issue and improve our filters.

 

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