Description of the process for sending a report about a missed spam bot or an incorrect filter
If you think the service has missed a spam bot or improperly filtered visitor to the website, you may notify us via the Anti-spam control panel. To do this,
- Log in to Control panel https://cleantalk.org/my.
- Click the line "Log" under the name of your website.
3. Click on the "Spam/Not spam" for the appropriate registration or comment on the website.
When you mark a record as "Spam", its e-mail and IP-address will be added to your personal blacklist for your website.
When you mark a record as "Not spam", its e-mail and IP-address will be added to your personal white list for your website.
Your CleanTalk Personal Lists are here: https://cleantalk.org/my/show_private
CleanTalk Personal Lists manual is here: https://cleantalk.org/help/blacklist-usage
Make note: when you mark records in your anti-spam logs, we are manually analyzing every records looking for the cause of the issue and improving our filters.