Files Analysis Interface
After malware scanning, you can get the list of files in 5 categories (Unknown, Modified, Critical, Dangerous, Suspicious).
If you don’t know what to do with any of these files you can send them to us for analysis by clicking Send for Analysis button:
We will analyze these files and show you the results. You can see all sent files in your CleanTalk Security service dashboard. Go to Tools menu and select Analysis of suspicious files.
Here you can see the status of your files:
Processing – file is in the queue for analysis.
Safe file – file is safe, you can approve it.
Dangerous file, Virus! – Infected file.
You can also wait for the analysis result in the scanner in the "Analysis Log" tab.
When the result is known, click Check analysis status to update the status of the file.
Once our Scanner has determined that this file is dangerous. Return to the tab where the file was sent from (Critical, Dangerous, Suspicious) and decide what to do with the file.
1. You can remove it from the system by clicking the Delete button.
2. If you think this is not a dangerous file, you can click the Approve button.
3. Send a file to Quarantine using the Quarantine it button.
You can find more information about quarantine here.
If you haven't found the answer to your question, please, contact our support team. [ https://cleantalk.org/my/support/open ].