I Can't Find a Submitted Message in the Backend of My Website


 1. If you see in the logs of the service that you have approved comments, signups or messages from the contact form, but you have not received the notification or cannot find it in the backend (admin dashboard) of your website. Take a look at the log the service on those form fields that were filled in by the user, most likely one or more fields were either not filled or filled incorrectly. In this case, your form of comments gives the visitor an error saying that the form is incomplete and need to repeat data entry.

CleanTalk processes the request before the form, so the query will be displayed in the logs, but in the backend of the site there will be no such request because the user was unable to send it.

So you always get such messages via CleanTalk, even if the user refused to complete the form again. Perhaps you find that your form of a lot of fields and users are not convenient to fill some of them and remove the extra field that can increase your conversions.


 2. For contact forms, and forms for sending of the notification email. Check your Spam folder in your mail, it is possible that the desired message has been moved to the Spam folder by your mail server. To learn more about this question in the search. 


 3. Please, make note that using the Anti-Spam for WordPress plugin you can receive a new comment notification for any group of WordPress users. To set it up, please, use this guide.



If you haven't found the answer to your question, please, contact our support team:




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