No Requests in Your CleanTalk Anti-Spam Log

Possible reasons:

Incorrect Access Key

Please verify the Access Key in your CleanTalk Anti-Spam plugin settings. Log in to your website dashboard and navigate to the plugin settings page. You can find detailed installation and configuration guides for all supported CMS here.

You can always find your Access Key in your Anti-Spam Dashboard here.

No website traffic

By default, your Anti-Spam Log stores requests for 7 days. If there has been no traffic for 7 days or more, your log will remain empty. Please follow this guide to test the anti-spam protection. After the test, you can view the blocked request in your Anti-Spam log here.

Please note that if you are using a CleanTalk Hosting License, logs will not be displayed. This license type does not store details of spam check requests.

Blocked outgoing connections

If steps 1 and 2 did not resolve the issue, your hosting provider may be blocking outgoing connections. This prevents your website from communicating with CleanTalk servers.

You can verify this by running a connectivity test or pinging CleanTalk servers directly from your hosting control panel. You can find the full list of the IP addresses of CleanTalk servers here.

If nothing helps, contact us via a private ticket: [ https://cleantalk.org/my/support/open ].