FAQ about CleanTalk
Work with the service
Sure, send us an email request email@example.com.
On the hosting service there must be installed PHP 5, and outbound requests to the Internet on port TCP/80 must be allowed.
No. You don't need to change anything in the plugin's settings or in your CleanTalk Control Panel. The plugin will work regardless of the protocol.
Yes, the service is paid, please see the price. You have 14 days trial to test the anti-spam on your website.
Both sites can be connected to one account, with a separate Access key for each web-site.
Usually it takes 10-15 minutes to change the website status after plugin setup. Please use email firstname.lastname@example.org at comment, registration or contact form to test the plugin and force status change.
CleanTalk Modules and Plugins use common blacklisting services, these lists are created automatically, based on analysis of spam activity of any IP, Email address.
For example, if the server approved the registration of a user, and then the administrator deleted the account, we know this through the feedback forum (module sends information to our servers on manual moderation processed by the service registrations/posts). This is written to the database. When three and more negative feedbacks (Account removal or message) from such an IP/Email are received, the IP / Email is automatically add it to the black list.
Conversely, if the message is prohibited by Automoderator but then approved in the manual moderation, this positive feedback will be recorded in the database and the record will be removed from the blacklist. More than 1,200 sites are connected to the service, so based on this algorithm, spammers are usually recorded in the black list for 1-2 hours.
There are a few reasons for this:
- With the indexing of your website by the search systems, appearance of external links and better search results position, your website attracts more and more spambots.
- Non-transparent protection systems that don't have spam attacks statistics, like CAPTCHA or question/answer, don't let you see the whole picture or the picture is incomplete.
- Counting methods for spam attacks and spambots are different for different systems, which explains the diversity. We seek to provide detailed statistics.
To do the test use email email@example.com. Comment/feedback/signup with this email address should not be allowed on the website.
If you think the service has missed a spam bot or improperly filtered visitor to the website, you may notify us via the Anti-spam control panel. To do this,
- Log in to Control panel https://cleantalk.org/my.
- Click the line "Log" under the name of your website.
- Click on the "SPAM/Not SPAM" for the appropriate registration or comment on the website.
When you mark a record as "SPAM", its e-mail and IP-address will be added to your personal black list for your website.
When you mark a record as "Not SPAM", its e-mail and IP-address will be added to your personal white list for your website.
We will resolve the issue within a few days of receiving the report, or contact you for further details.
It takes 1-5 minutes to move the website to "Active". If it takes longer, please use email firstname.lastname@example.org at comment/signup form or contact the technical support forum.