Getting started

1. To start using the service, you need to sign in. It helps you get the access key, so you could enter the service-operating panel to see the detailed statistics, add protection to a new website or change the settings.

Fill in your e-mail address; it will be your log in for operating panel. Then add at least 6 symbols password and your website URL. If you need to involve several websites, it is possible after you sign in, through the operating panel.

2. After you sign in, you receive the access key, and the installation page opens. Follow the instructions. Upon the installation, check the antispam module to make sure it’s working.

3. Now you can enter the operating panel and change the service settings, as well as add antispam protection to one more website.

Antispam control panel

1. Here you can see all websites involved. By clicking the link you will be able to see the detailed statistics of all fresh comments/registrations.

2. The status displays the current state, whether the website is connected to the service or not. If Not connected! is displayed – check the antispam module through stop_email@example.com (sign in or comment). Comments or messages should be blocked, and the following error is displayed:

User forbidden. Sender blacklisted. Antispam service cleantalk.org.

It takes 3-5 minutes to change status. If the change isn’t successful, contact our technical support forum or via e-mail support@cleantalk.org.

3. Here you can see approved and blocked comments/registrations statistics along with the weekly chart. Click on the links to see the details.

3.1. Filters that help display the necessary information.

3.2. You can export statistics into CSV file.

3.3. Detailed representation. Here you can see the detailed information about comments/registrations, along with date and time, IP, email, Nickname, status (blocked/allowed) and block code.

4. Your access key is different for each website, which lets you customize settings for them. Click on the icon to see it.

5. Here you can add more sites for antispam module protection.

Specify the website URL and the name, choose the CMS from the list, select the settings: allow or forbid the HTTP link in the comments, and decide whether to use the stop words dictionary or not. By pressing the Save button, you go to the new access key page and antispam module installation page.

6. Account settings.

6.1. Stop words dictionary. It’s necessary to ban the obscene and offensive comments, etc. You can add your words to already existing ones.

6.2. Allowing HTTP links in the comments. The service analyzes links in the comments and tracks links in spam messages. If the user message contains the link to a spam promoted website, this message will be blocked. All messages with normal links will be displayed. If you don’t want any links in the messages, such messages will be sent to manual moderation.

6.3. This option is for WordPress websites only. With this option activated, all spam messages go to SPAM folder in the blog operating panel. With this option deactivated, spam messages won’t appear in your blog, so you will be able to see them in the CleanTalk operating panel.

6.4. Stop words check. With this option activated, all messages containing stop words will be sent to manual moderation.

6.5. Off topic filtration. The service analyzes the message text and the website topic, articles and previous comments. If the comment topic is different from the website topic, the message is sent to the manual moderation.

7. These links will take you to the technical support forum, you can sign up for the corporate news or follow us on Twitter.

8. You can download and install a free mobile app for antispam service. The app works together with CleanTalk antispam service. All data on comments, user registrations to your website immediately goes to your device and includes information necessary for websites administrators.

How to get help?

Get instant reply on Twitter or ask on technical support board.